Refund & Cancellation Policy

Effective Date: 19 July 2026

Welcome to EzzyWork, a workspace booking platform powered by Ezzy.ph.

This Refund & Cancellation Policy explains how cancellations and refunds are handled for bookings made through the EzzyWork platform.

1. About EzzyWork

EzzyWork is an online marketplace that connects customers with independent workspace providers offering meeting rooms, coworking spaces, private offices, business lounges, event venues, and other work-friendly spaces.

EzzyWork does not own, operate, lease, or manage any workspace listed on the Platform.

All bookings are fulfilled by independent workspace providers.

2. Provider Cancellation Policies

Each workspace provider establishes and manages its own:

  • Cancellation Policy
  • Refund Policy
  • Rescheduling Policy
  • No-Show Policy

These policies may vary between providers.

Users are encouraged to review the provider’s cancellation and refund terms before confirming a booking.

3. Customer Cancellations

If you wish to cancel a booking:

  • You may cancel your reservation through the EzzyWork platform, if available, or by contacting the workspace provider directly.
  • Whether you are entitled to a refund depends entirely on the cancellation policy of the workspace provider.
  • Cancellation requests submitted after the provider’s cancellation deadline may not be eligible for a refund.

4. Provider Cancellations

If a workspace provider cancels your confirmed booking, the provider is responsible for:

  • Issuing any applicable refund;
  • Offering a rescheduled booking, where available; or
  • Providing an alternative solution, if they choose to do so.

EzzyWork may assist in facilitating communication between you and the provider but is not responsible for the provider’s decision.

5. Refund Processing

Where a refund is approved by the workspace provider:

  • Refunds will be processed using the original payment method whenever possible.
  • Processing times may vary depending on your payment provider or financial institution.
  • EzzyWork cannot guarantee the processing time of banks, payment gateways, or workspace providers.

6. Non-Refundable Situations

Unless otherwise stated by the workspace provider, refunds may not be issued for:

  • No-show bookings
  • Late cancellations
  • Early departures
  • Changes of mind after the provider’s cancellation period
  • Failure to comply with provider rules
  • Bookings terminated due to inappropriate behavior or policy violations

7. Booking Modifications

Requests to:

  • Change the booking date;
  • Modify booking times;
  • Increase or decrease attendees; or
  • Update reservation details

are subject to the workspace provider’s availability and policies.

Additional charges may apply.

8. Payment Disputes

If you believe you were incorrectly charged:

  1. Contact the workspace provider first.
  2. If the matter cannot be resolved, contact EzzyWork Support.

EzzyWork will review the matter and assist in facilitating communication; however, EzzyWork does not have authority to require a provider to issue a refund.

9. Platform Responsibility

EzzyWork, powered by Ezzy.ph, serves solely as a technology platform that facilitates bookings between customers and independent workspace providers.

EzzyWork:

  • does not determine refund eligibility;
  • does not establish cancellation policies;
  • does not control provider decisions regarding refunds or rescheduling; and
  • does not guarantee that a provider will approve a refund request.

All refund and cancellation decisions remain the sole responsibility of the workspace provider.

10. Force Majeure

Workspace providers may have separate policies regarding cancellations caused by events beyond reasonable control, including:

  • Natural disasters
  • Severe weather
  • Government restrictions
  • Public emergencies
  • Utility outages
  • Other unforeseen events

Users should consult the provider’s policy for details.

11. Contact Us

If you have questions regarding this Refund & Cancellation Policy, please contact:

EzzyWork
Powered by Ezzy.ph

Email: admin@ezzy.ph

Website: https://work.ezzy.ph

Disclaimer

EzzyWork, powered by Ezzy.ph, is a technology platform that facilitates bookings between customers and independent workspace providers. EzzyWork is not the owner, operator, or manager of any workspace listed on the Platform. All cancellation, refund, rescheduling, and booking policies are determined and administered solely by the respective workspace provider. While EzzyWork may assist in communication between customers and providers, EzzyWork is not responsible for refund decisions, provider cancellations, or disputes arising from services provided by independent providers.